Customer Testimonials
Helpful and accommodating Service staff.
Great service and friendly staff!
GREAT SERVICE** I just bought my car from here & came back for service and I loved how helpful, knowledgeable and friendly they were. Treated me with respect from the service worker to the techs. Will definitely come again. Thank you.
awesome service and friendly atmosphere. pleased to say they have treated me with the highest respect!
I started off with what I thought was a minor problem….it turned into a Big Deal. Service Manager took charge and fixed the problem. Thanks so much! I’ll tell my friends where to shop!
Great customer service! Efficient and informative
Great people and pleased with service dept.!
Service advisors are very fast and efficient. Mechanical work is always done correctly.
Chris Pitts was absolutely amazing. My wife had a flat tire and she was in a rush to come back to Atlanta. It was a nightmare to find a towing service, but once we did and dropped her X5 at the service department, Chris was literally wating for it. With 2 hours to close, he took care of the tires yesterday afternoon before closing the service department. He was in constant communication with both of us all the time. THANK YOU VERY MUCH, and KUDOS to this young man!!
Service was fine, wish vehicle was washed and noticed scratches on passenger rear door that was not there before.
small dealership, but top notch parts and service depts for sure. People are competent, friendly and professional. Have been very pleased with multiple years and multiple vehicles.
very friendly and courteous staff.
Had a wonderful experience with Rudi, Barry and Keith. Great guys and really worked with me to get the best deal possible on my X3. Looks like I have a new BMW family! Thank you!! 💙💙💙
Outstanding service. I had an emergent problem and Chris Pitts was able to get me in on short notice. Then he was able to find a loaner car when the repair couldn't be completed in a day. Couldn't ask for better customer service.
Service Department was professional and and prompt. Highly recommended!
Very professional. Service department is exceptional.
I always receive friendly and fast service from BMW of FWB. I Would highly recommend them if you are looking for any type of service on your BMW!
My account manager, Chris Pitts, is very professional and most accommodating. I appreciated his attentiveness. The purpose of my visit was to get two recalls completed on my vehicle. After making my appointment and identifying the two recalls, I was surprised that, after driving an hour and a half to meet my appointment time, the parts were not available and had not been ordered. Chris was not involved in this process. Ultimately, Chris saved the day. He explained the problem, apologized on behalf of BMW Fort Walton Beach and assured me he would personally manage this issue and notify me ...
My experience with Rudi was probably the best I’ve ever had with a salesman. He was amazing. So knowledgeable, kind and helpful. Awesome personality. Wanted to make sure he provided everything I needed.
Everyone there is very professional. We have purchased 5 cars there and of course used their service department. They understand your needs and try to accommodate them. Especially, Christopher Pitts. Yes I recommend BMW of Fort Walton Beach
Very friendly service department!
I purchased my second BMW from BMW of Fort Walton Beach a few months ago because I was very pleased with the customer service I had received over the past several years. The staff is always friendly and my routine service appointments are done in a timely manner. I highly recommend them!
Although our problem was troublesome and expensive, Amanda did a wonderful job of keeping us in the loop. No one likes to have car trouble, but they took good care of us even though it was over the holidays.
Client Advisor Patrick Kearney, and Financial Wizard Keith Wienckowski provided top notch service in selecting our new 2022 X1. Both parties in these negotiations have frustrations as they work to get the best deal that is in their interests. Patrick and Keith were very professional and patient, answering every question and providing guidance that benefited us as new owners and BMW as a renowned luxury auto provider.
Great service and friendly staff!
I dropped my car off for routine service plus a diagnostic service on my liftgate. I had thought my car would not be ready for pickup till the next day. They called me two hours later, that my vehicle was ready. Terrific service.
Outstanding customer service representative.. very professional and courteous
Everything. Their personal service far exceeds other dealerships I have used in the past 50 years.
First-class service, Everyone is courteous and very helpful
I really recommend BMW of Fort Walton Beach! Had fun with the staff; especially Rudi - my Sales Rep! He was awesome!! Didn’t need to purchase another vehicle, but they truly worked with me with my decision. Good Deal! Thanks for becoming apart of my family! S/O to the Rudi”s Manager!!! Much love and success to you both during this pandemic season!! Will definitely keep in touch! #GoodCustomerService #BMWLover #Recommend #RetirementhereIcome #God’sWill 🙏🏽🙏🏽❤️❤️
Had an issue with a warning message on display and they resolved it quickly…great customer service!
Great experience and staff. Shout out to Tom Wilcox and Keith Wienckowski for providing a great experience from order to delivery.
Great experience! Very professional and prompt service!
Very helpful and professional staffs.. Percy Rodrigues @BMW service department she did a very good job.. she is being helpful to us.. Her smile it makes our day:) I recommend her being an excellent employee ..
The customer service is very impressive “Percy”, her smile just makes your day💯👍
Reagan was awesome and very professional and had a great attitude I highly recommend her for all your business and Barry was awesome to they have a great attitude and good work ethic
Barry Brown, Carter and countless others made our recent X7 purchase/delivery first class. My first BMW after a lifetime of MBZ’s and I am thrilled so far.
If I could rate the Servive Advisor , Percy, my rating would easily be a “5”! She is amazingly helpful! BMW Ft. Walton has serviced my cars for 5 years, and yesterday was my best experience there. They are expanding and must be improving service as well. I had one very bad experience 3 years ago so the dealership gets a “4”. We’ll see how they continue to develop?
Very helpful! Friendly staff and understanding my vacation urgency on needing a new tire! One less thing to worry about.
Percy at BMW of Fort Walton Beach was awesome! She and Nick worked tirelessly with my warranty company to get my repair claim approved. (The warranty company didn’t want to pay for the full repair.) Of course, the repair technician did the repair right and on time! You guys ROCK!
Staff was friendly and knowledgeable. They did their best and got us a great deal. Rudi went above and beyond to accommodate us. We had a wonderful experience and got to take home our dream car.
Prompt, professional service, despite not having an appointment.
I had appointment for an airbag recall. They also clean my car and the person who is in charge in the service department is very nice and friendly. I'm very satisfied with the service.
A. Great experience, Lance Lyles did an outstanding and professional job of making my wife and I comfortable about purchasing a used 440i. No hard pushy sales just explaining all the costs and car details. Tom Scott? Was also very Eiffel in explaining all the functions of the cars. We left with a new(to us) car feeling good and two weeks later I am still happy
Chris the service writer is great
When I visit BMW of Ft Walton it is always a great experience. Friendly and very pleasant! Definitely recommend to anyone looking for a BMW.
In and out for annual service in under a hour!! Love the new building..
I recently purchased a new BMW X3. Worked with Lance Lyles who was both knowledgeable and helpful . He provided the information I requested and followed up to make sure I did not have questions. Lance is not pushy and did not pressure me as I made my decision. His approach is great. We also appreciated the sales manager and other staff we interacted with. Everyone was friendly and helpful. Really enjoy the new car - THANKS!
Great service, new building, great overall experience! Chris communicated well with updates and when the car will be ready. Thank you
In for service. Job well done.
Scott the service advisor that took care of me when I needed service on my vehicle, was courteous, knowledgeable and helpful. I enjoyed the experience. And the service was done in a prompt manner.
Wonderful experience at BMW everyone is always helpful the service department is wonderful
Incredible 👏🏼👏🏼🤝🤝🤝🤝 Must use them!!!!!!!! No reindeer 🦌🦌🦌games!
Friendly and efficient service staff.
Everyone in service was especially helpful with service for my X5. Dylan Wilmot took the time to show me a new X5 and the upgrades in the last 5 years. Plus, the new facility is looking great!
Chris is awesome!! Always so very helpful with any service needed. 👍
Bought a new BMW X3 and was very pleased with the staff and support personnel at BMW of Ft. Walton Beach. They made the whole buying process easy and worry free. All of my concerns and questions where answered or addressed. The follow up on buying issues was excellent and the staff was friendly and pleasant to deal with at all time. I will be buying another car in the near future and will be returning to this dealership.
My salesman Mr. Santos did an excellent job. I am very pleased with my vehicle. The entire process went very smoothly. I would be more than glad to recommend BMW of Fort Walton to my friends and family.
Rudi Dos Santos understood our budget and needs and provided professional and high quality advice. We drove out in a new car! Seamless transaction start to finish thanks to the teamwork of the entire dealership!
Highly recommend this place. All of the employees were very accommodating and helpful!
We had to trade cars while on vacation. This dealer Wass the best we have ever worked in in 50 years of buying cars. Great Staff in all departments we worked with.
Rudi is the best sales person ever. Today was our second car purchase with him.
Great experience! Today I get my 330i a v from BMW of FWB and I am pleased with my experience. They worked with me on price and got me to a comfortable amount. Anastasiia was the sales rep that assisted me and she went above and beyond with this sale, also thanks to GM Mr. Sarikaya, and to Keith from the Finance. Guys , u made my dream come true!
Great service today! Chris did a great job!!!
I want to highly recommend Anastasiia Boiko for hooking us with our X1. She's amazing sales person!Thank you so much your help , we really appreciate it!
This is our 2nd car from them. Expert and courteous staff, just what to expect when buying a luxury car. Very satisfied with our experience with BMW of FWB
The best dealership to get a car.
Salesman Lance, Finance person Keith and Manager Barry were great and extremely helpful. We purchased a 2017 Ford Mustang GT Premium with low miles that was recently traded-in. It was priced way better than my son and I researched with other dealerships, locally and out-of-state. Keith found us a better bank that beat my credit union interest rate and was able to include my son's info. so he could start building credit history/scores that my credit union couldn't do. Overall, an awesome buying experience!
Salesman Lance, Finance person Keith and Manager Barry were straightforward, extremely helpful, and worked together to get things done. We purchased a 2017 Ford Mustang GT Premium with low miles that was recently traded-in. It was priced way better than my son and I researched with other dealerships, locally and out-of-state. Keith found us a better bank that beat my credit union interest rate and was able to include my son's info. so he could start building credit history/scores that my credit union couldn't do. Overall, an awesome buying experience!
All staff were straightforward, extremely helpful, and worked together to get things done. Pricing was better than any I researched. Overall, an awesome buying experience!
Cecil and Scott did a great job getting a replacement key for me. I highly recommend them.
Friendly, professional, and timely service.
Most professional service department Ive ever taken my auto to.
I just purchased a used car from BMW of Ft. Walton. I spoke with Buffy and closed the deal in a day. Site unseen she had all the info and details I asked for. Great job!
This was my first experience in a luxury brand dealership and I have to say...what an amazing one it was! Lance was the salesman I worked with and he was so nice and I felt absolutely zero pressure to buy anything, even after he showed me several vehicles and went on a couple test drives. There were no overbearing calls, texts, or emails from anyone at this dealership, which I appreciate so much. When I decided on a vehicle, I got to go home and wait for the paperwork to be done and spent a total of one hour ...
Awesome customer service. Scott was courteous, very helpful and worked me in on an urgent basis
Awesome treatment by the Selling Crew, especially Rudi Dos Santos. We had no issues, super professional and attention to details. 100% recommended! We bought the new BMW X1
The service on my BMW was excellent for the first time since we have purchased our car from.BMW of Fort Walton. The service advisor was very professional, courteous and knowledgable! The service advisor was Christopher Pitts and I would highly recommend him. The next time our car needs service I will ask for him
Excellent service with professional staff. Got in, got my loaner, and Pick up my car within 2 hrs (washed&cleaned)! Highly recommend BMW Thank you!
Friendly and they performed the PM service in about an hour
Mr. Tom Wilcox, at the BMW Ft Walton Beach FL dealership, changed a negative buying experience into a positive one for this first time BMW owner. Even though he didn’t sell us the car, (bought it from Global Imports Atlanta, GA) he graciously spent all morning helping us set up our new X7. He was very professional and helpful in explaining and setting up the cars functions and explaining the operational result of each selection. Mr. Wilcox demonstrated the high level of customer service that BMW strives to provide. Cheri Myers
I recently leased a BMW from BMW of Fort Walton Beach and I must say I was extremely pleased with the service and ease in which they made the process. Rudi made the process easy and gave me the exact deal I was looking for. My last purchase was from a different dealership and did not go as smoothly, so I appreciated the extra steps and effort Rudi and his team put into making this process as swift and painless as possible. I highly recommend this dealership...and I strongly recommend you ask for Rudi if you do!
What an amazing buying experience!!! Thank you Dustin, Rudi, Todd & Tom for being so kind and helpful! I give my highest recommendation for buying a vehicle here! #UltimateDrivingMachine #UltimateCustomerService
What an amazing buying experience!!! Thank you Dustin, Rudi, Todd & Tom for being so kind and helpful! I give my highest recommendation for buying a vehicle here! #UltimateDrivingMachine #UltimateCustomerService
Incredible service from beginning to end. The sales team made sure all of my questions were answered and worked out a perfect deal for my budget. Five stars all the way around!!
Amazing communication and service from beginning to end of my purchase. I highly recommend this dealership especially if you are a first time BMW buyer.
Great dealership! Stevens (CA) and Dustin (GM) were more than accommodating on my purchase. I had a last minute issue with my trade that they took care of (and honestly went past my expectations) with the deal... I was also coming from 6 hours away (Tampa). They had everything printed and written up/ready to go when I got there. I was out within 45 minutes and back home with my new M3 CS. Thanks Guys!
It was an enjoyable experience at BMW of Ft.Walton Beach . Everyone was friendly and extremely helpful. A special thanks to Terrance Conaway our salesperson who was extremely patient while showing us different vehicles, and gave us time to figure out which vehicle we wanted to purchase . Terrance only focused on us while we were at the dealership and was very kind and considerate in all his actions . Thank you everyone at BMW of Ft. Walton Beach !!! John Thompson ....
It was an enjoyable experience at BMW of Ft.Walton Beach . Everyone was friendly and extremely helpful. A special thanks to Terrance Conaway our salesperson who was extremely patient while showing us different vehicles, and gave us time to figure out which vehicle we wanted to purchase . Terrance only focused on us while we were at the dealership and was very kind and considerate in all his actions . Thank you everyone at BMW of Ft. Walton Beach !!! John Thompson ....
we just had a horrific accident in our big rig..the keys to our BMW burned up with everything we owned and our fur baby.. my hubby went into your dealership to order replacements...we just got a call less than 24 hours later and our keys are in....thank you from the bottom of our broken hearts..your customer service has gone above and beyond to ease our struggles...
Lauren just picked up her 2019 BMW X3 and it could not have been a better experience! Dustin, Tony and the entire team made it a wonderful experience for my wife who has waited for this car for a long time. Thank you so much - you have earned us as a lifelong customer.
Many thanks and more thanks to Chris in the service department. While visiting family in Crestview, my M240i convertible develops a thump and a noise coming from the front end. Of course I’m in panic mode because my car is not right and being so far from home. So I’m directed to BMW of Fort Walton Beach. I go in all upset and Chris comes out to greet me. I explain the problem and that’s all it took. After a little bit I was made aware of the problem and quickly put in a loaner. Being ...
Bill Brock and his staff are awesome to work with. I recommend Bill for a great experience in a real *Drivers Automobile..."BMW".
Not a better place in the Pan handle to buy a new BMW or Mercedes! They also have a great selection of used vehicles.
Recently had my BMW serviced at Ft. Walton BMW. I have to say my expierence was great. From a clean waiting area with refreshments as well as over the top customer service from the top notch staff. Josh in the Service Dept made sure we were informed and had everything we needed. Thank you!!
I have a 2000 Z-3 I bought there and just ordered a nex X-3. Excellent friendly service!
Best Experience ever at a dealership! Rudi was so gracious and knowledgeable. This is my first BMW and I’m in love! Thank you!
First-class experience from order through delivery. Dustin Colburn (sales manager) was able to beat a quote I'd received from a different dealership on an ordered 230i. Throughout the order process, he kept me up to date on the status of the order, and made sure I was getting exactly what I wanted. He even locked in better incentives when they improved while the vehicle was in transit. I took delivery yesterday and could not be happier with the purchase from this dealership. He closed the deal with a very fair offer for my trade, and the finance paperwork was ...
Scott Kennedy, Mary Alice, Jessica, and Rio are great assets to this dealership. Their knowledge and professionalism are exceptional. I will recommend them to my friends and am confident I will purchase more vehicles from them in the future.
The entire staff at the dealership was absolutely great. Each employee that my and my family cane across were all polite and courteous. I never pushed or pressured during my visit and my salesman Cole found the exact vehicle I was looking for.
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