We originally went into this dealership to get an estimated value of currently owned BMW with no intentions of purchasing and they knew that. We received excellent customer service from the manager (Barry) and salesman (Lance), and both spent a lot of time with us. We ended up seeing a car we liked and next day traded ours in and purchased a new one! We have dealt with many dealerships over many many years and truly got a good feeling from the folks that work at this dealership. Looking forward to a long term relationship here.
Great experience! Today I get my 330i from BMW of FWB and I am pleased with my experience. They worked with me on price and got me to a comfortable amount. Anastasiia was the sales rep that assisted me and she went above and beyond with this sale, also thanks to GM Mr. Sarikaya, and to Keith from the Finance.Guys , u made my dream come true!
Dillon is the best! He provided great customer service and a no pressure experience during the shopping/purchasing process. The management team is excellent as well! Definitely not your average dealership!!!
Scott in the Service department was great to work with. We had an unfortunate issue with our car locking up on us in the middle of a major road. No matter what we tried we could not get the car to restart or go into neutral to get out of the road. I called BMW and even though there was nothing we could do until the tow truck arrived Scott was very professional and tried to help. We eventually found out it was a high pressure fuel pump failure. Scott worked with BMW corporate to help get the replacement taken ...
Great experience! Tom Wilcox was very professional.
BMW of Fort Walton formerly known as Quality Imports is the only place near me that I trust to service my 750LI. I have been doing business with this dealership for more than 10 years not only service needs for my cars but also as my dealership. I would recommend them to anyone that drives a BMW or Mercedes... they are customer service oriented, they have a very nice waiting area, and they always strive to work in a timely manner if you wait. Also if you're visiting their service department for something that may take a great deal of time ...
I’m happy with service they provide ,customer service very important to me. I made numerous phone calls about vehicle I was interested in they did call me back and very fast time and send me videos about the vehicle I was interested in. We did buy vehicle from them and Lance was very Helpful and good customer service guy, When we was waiting on paperwork to get ready he offered numerous variety of drinks , got our vehicle washed detailed and ready to go. I would recommend this place to my friends
Leave Us A Review