Customer Testimonials
I felt disappointed that the sales supervisor didn’t honor the additional trade-in discounts that were originally offered during my initial conversation with the representative. There was a lack of transparency that seemed intended to mislead me and influence my decision to make the purchase. I also can’t shake the feeling that I was taken advantage of through confusing and unclear information.
This is our 8th BMW lease—the 4th from this dealership. We were very pleased with Rudi’s attention to what we were looking for in teams of the vehicle and fitting our budget. He spent all the time we needed to get the right X3. We will work with Rudi when it’s time for our next lease. I’ve worked with Christopher Pitts in the service department since 2013 and he always takes great care of us. Both Rudi and Christopher make us feel like valued customers.
Rudi, Russell, Jennifer and staff were incredible to work with. I work in the auto industry myself and they are the pinnacle of what every sales staff should be, honest, fair, and extremely helpful.
Despite a previous unpleasant experience with the service department regarding a different vehicle, we hoped we’d have better luck with a purchase. Unfortunately, that was not the case. Initially the sales associate was very communicative and accommodating; however, after our purchase he offered no follow-up whatsoever. Additionally, less than two weeks after our purchase, we experienced a minor vehicle issue that was entirely due to dealership oversight and, again, our sales associate showed minimal concern or follow up. A different sales associate who was not involved with our purchase was integral in resolving our issue and to him we ... Read More DealerRater - Aug 1, 2024
Very disappointed in the dealership. I’ve never had such a problem or disrespect displayed from a so called professional dealership. I would not recommend trying to purchase a vehicle from them if you’re from out of state and being in a military town I was surprised it would be so difficult to purchase.
They were pleasant but definitely greedy when it came to the new car negotiations. I was not told the truth about what line items I had to pay for. Would not buy here again.
Worst car buying experience and don't get me started on the service department. Don't recommend at all!
Save yourself the frustrations and go elsewhere. My car was there for 30 days and BMW of Ft Walton Beach still hadn't fixed it. They originally told me I needed a battery, a week later it was another part, then a week later it was another part. It seems they just try a part to see if it works and if not, they keep adding parts until they find the right one and charge you for parts that did not solve the issue. The communication is horrible as well. I was originally told 1-2 days, but that became 30 days. They ... Read More DealerRater - Feb 14, 2024
Blanca was great to deal with. She is an amazing salesperson. She was so helpful and patient with our purchase. When we buy again I hope we get to deal with Blanca or at the very least someone just like her.
One of the female managers is super rude and aggressive. I’ve spoken to many dealership managers and she has been the worse by far.
Blanca is an amazing sales person. I couldn’t be happier with my experience buying my X5. She had 2 different transactions going and I never felt like I was not her priority. She was the only sales person there and did a prefect job. She found me exactly what I was looking for and made the deal happen.
I wish I could give zero stars service from this dealer. for almost 20 years we've leased both BMW's while residing in Atlanta, New Orleans and 30A simultaneously. It wasn't until we began the process of slowly relocating to our beach house that our service needs began to lean more heavily with the Ft Walton dealer. even though the facility and service were not as outstanding as the two larger cities we lived in, we both understood and accepted a little less.
Until September 15, 2023 when it was obvious that the expectations had become much worse. I woke to ... Read More DealerRater - Sep 16, 2023
Used a coupon which was accepted at time of service and then was told I could not use it and they could not let it go for that cheap, doesn't seem like my problem. They got it down a bit but made it my issue. I would say this is the worst BMW service dept I have ever dealt with in the country.
Called to speak with someone in the service department and was put on hold forever. Not the first time that has happened. Additionally, I get my BMW serviced here and my tires have not been rotated in 3 years. I have maintenance free for 3 years. Never once was this offered or suggested. The customer service is so bad, I do not want to buy another BMW. This is my fourth BMW.
Purchased a used BWM 128I convertible with 29,000 miles on March 25 2023. I live 5 hours away on my way home the check engine light came on. Called and left messages for the GM with no return calls. Took the car in to Ocala BMW and $5,500 later they fixed the issue. This was a known issue with this car and engine. Buyer beware
Luis is a fantastic salesman. Very professional and knowledgeable about all of the vehicles. A pleasure to work with
Went to explore the possibility of purchasing an M4 and left with an M4 Competition, Luis was very professional and did what was needed to make the deal come true beneficially for both. Will recommend the Dealer and Luis 100%!
luis was my salesman awesome guy very professional and goes out of his way to make sure the customer is happy. The whole team at this dealership did an amazing job getting into a new X3 and i couldnt be happier. Thank you luis and the team at BMW of Fort Walton. I will definitely be back .
Luis, our salesman was excellent. He brought the vehicle to our house and completed the entire delivery at our convenience.
Luis was a please to do business. He is courteous, well spoken and looked very professional.
I started off with what I thought was a minor problem….it turned into a Big Deal. Service Manager took charge and fixed the problem. Thanks so much! I’ll tell my friends where to shop!
The service at this dealership is a joke! I’ve tried very hard to give Fort Walton Mercedes a chance and step up in customer service but again a huge disappointment. Every other Mercedes dealership has been great to deal with. I expect this level of service from a lower tier manufacturer but certainly not from Mercedes’. Fort Walton Mercedes if you cannot deliver and execute of something simple as customer service then sell a different branch NOT Mercedes.
Beware! Misogynistic GM lacking integrity. Scheduled 6PM appointment...drove 351 miles - ONE WAY - only to have car sold. GM falsely blamed female associate...poor management!
We had to trade cars while on vacation. This dealer Wass the best we have ever worked in in 50 years of buying cars. Great Staff in all departments we worked with.
Salesman Lance, Finance person Keith and Manager Barry were straightforward, extremely helpful, and worked together to get things done. We purchased a 2017 Ford Mustang GT Premium with low miles that was recently traded-in. It was priced way better than my son and I researched with other dealerships, locally and out-of-state. Keith found us a better bank that beat my credit union interest rate and was able to include my son's info. so he could start building credit history/scores that my credit union couldn't do. Overall, an awesome buying experience!
I have a 2016 BMW435I. Both horns stopped working so I took it to BMW Fort Walton for service. I was told that everything is covered under the CPO warranty but horns. To replace both horns was $450.00. I contacted BMW USA and they refused to address the issue. Be cautious with this dealer. I was also told my tires that I purchased late 2019 needed to be replaced. I had them checked and they are in the Green zone of safety. Again be cautious with this dealer.
Not a good service department I went in for a recall for my doors and left with other issues on my rear doors windows shades broken and door flannels hanging
The service on my BMW was excellent for the first time since we have purchased our car from.BMW of Fort Walton. The service advisor was very professional, courteous and knowledgable! The service advisor was Christopher Pitts and I would highly recommend him. The next time our car needs service I will ask for him
Excellent service with professional staff. Got in, got my loaner, and Pick up my car within 2 hrs (washed&cleaned)! Highly recommend BMW Thank you!
What an amazing buying experience!!! Thank you Dustin, Rudi, Todd & Tom for being so kind and helpful! I give my highest recommendation for buying a vehicle here! #UltimateDrivingMachine #UltimateCustomerService
Amazing communication and service from beginning to end of my purchase. I highly recommend this dealership especially if you are a first time BMW buyer.
The service tech sounds like I woke him up. Does not sound interested in working at all today. The computer show appointments are available. He says they have 25 cars waiting for service today and there are no loaner cars if I drop off.
It was an enjoyable experience at BMW of Ft.Walton Beach . Everyone was friendly and extremely helpful. A special thanks to Terrance Conaway our salesperson who was extremely patient while showing us different vehicles, and gave us time to figure out which vehicle we wanted to purchase . Terrance only focused on us while we were at the dealership and was very kind and considerate in all his actions . Thank you everyone at BMW of Ft. Walton Beach !!! John Thompson ....
Many thanks and more thanks to Chris in the service department. While visiting family in Crestview, my M240i convertible develops a thump and a noise coming from the front end. Of course I’m in panic mode because my car is not right and being so far from home. So I’m directed to BMW of Fort Walton Beach. I go in all upset and Chris comes out to greet me. I explain the problem and that’s all it took. After a little bit I was made aware of the problem and quickly put in a loaner. Being ... Read More DealerRater - Oct 4, 2018
Recently had my BMW serviced at Ft. Walton BMW. I have to say my expierence was great. From a clean waiting area with refreshments as well as over the top customer service from the top notch staff. Josh in the Service Dept made sure we were informed and had everything we needed. Thank you!!
I have had many BMW's over the years in several different areas, this is by far the worst dealership I have ever been too especially for service....it's not even close. You cant reach anyone, forced to leave message then wait for hours for a call back! This was for a standard fluid change and annual maintenance mind you. You think your being wise by making an appointment ahead of time then come to find out 5 hours later they were just getting to it and it would "definitely" be ready in the morning, of course I ... Read More DealerRater - Jan 27, 2018
Terrible dropped car off at appointment time of 7:30. Was not waiting for the car because I have seen people wait hours.
Told service I will pick up late afternoon.
Arrived 3:30 pm ( late afternoon) and told they are just starting about an hour I'm told!
They give priority to people who are waiting for their cars!
I'm the waiting room are zero people!
When the car is done it will have been here over 9 hours!
I'm told it takes at least 25 minutes for the computer to read the car. Really ?
They can drain the oil but have to ... Read More DealerRater - Aug 22, 2017
I made an appointment online for two recalls. I got there and was told that the parts would need to be ordered. I was then told that appointments should be made over the phone and not online. I was told that I would be called when the parts are in. Why wasn't I told about the parts when the recalls were specifically mentioned in the online appointment? This occured on July 30, 2017.
After 4 years of dealing with terrible service department (rude,constant delays while repairs were ongoing) we decided to move forward with purchasing the BMW to be serviced elsewhere. Unfortunately now we had to deal with the finance department which decided not to give us the $2500. BMW purchase credit and also charge us $1200. in additional fee's (not including sales tax) we walked out of the dealership. Beware when dealing with this company!
Scott Kennedy, Mary Alice, Jessica, and Rio are great assets to this dealership. Their knowledge and professionalism are exceptional. I will recommend them to my friends and am confident I will purchase more vehicles from them in the future.
The entire staff at the dealership was absolutely great. Each employee that my and my family cane across were all polite and courteous. I never pushed or pressured during my visit and my salesman Cole found the exact vehicle I was looking for.
I was very pleased with this new car buying experience. The process was pleasant, professional, and prompt. I will certainly recommend this dealership to my family and friends. Keep up the excellent work!!
Yay. Thanks. I liked my car and my salesperson. Also, the BMW genius was very helpful! Hooray for ZT in Ft Walton Beach, Florida, USA!
John was very patient with me, Mike showed me information that helped with my decision, and George was efficient in the loan process. They took extra measures to find the right vehicle for me!
I owned a 2000 Mercedes Benz C230 Kompressor and love it but always cringed every time it needed service. Quality Imports is the closest dealer or stealer as nicknamed.
Several times my car would take 2 or 3 days for standard service with oil change. My question was what did you break? Never got an answer.
Onetime they attempted to charge me for 8 brake pad and 8 rotors. Do they think people really that dumb?
Attempted to charge 2 hours labor to program a key ordered from Mercedes Benz. Its already programmed from the factory for my VIN. Their excuse was he checked to make ... Read More DealerRater - Jan 1, 2015
Quality Import sales department from Store manager to Finance manager provided a stress free purchase. Geoff Ross my sales Consultant was knowledgeable and streamlined the purchase process. The best experince I have had buying and automoblie.
I would not recommend any Mercedes Benz owner to get their car service at Quality Import. We took our Benz in on Monday to have a spare replaced and it took a week to get the car back. We didn't wven have a loaner. Poor customer service, service to pricey and poor service side.
Gary got to know me and directed me to the perfect car for me. John, Ryan, and Dr. Hollingsworth formulated a great deal for my needs. I will be a customer for life and I have already recommended them to others.
I am so happy to say that this was the single BEST car buying experience I've ever had!! I had the pleasure of working with Mark Crane and John Philpot. They worked patiently with me and answered every question which enabled me to feel completely comfortable before making my decision on such a large purchase. I never once felt pressured or that I wasn't as important as the person buying the most expensive car on the lot. They reassured me that this dealership stands by MB’s slogan, “The best or nothing” and I must say it is ... Read More DealerRater - Mar 28, 2014
No intimidation or hassle. Best trade in experience ever! Knowledgable team. Bud Weinhold and John Philpot were diligent to get the deal done to make me 110% happy. Will be a repeat customer.
I recently leased a new MB SL550 thanks, in no small part, to George Liscotti's attentive customer service. On a recent visit to the dealership to have a flat tire repaired, George struck up a conversation with me in the showroom waiting area and the rest, as they say, is history. He took proactive steps to "upsell" me into a 2014 model of the car I was already driving and, after working with management to make the numbers work, I was driving off in the new vehicle within a few weeks of that first, fateful meeting. The dealership, ... Read More DealerRater - Dec 19, 2013
The sales experience for my new Mercedes was excellent. My salesperson was Geoff, and we quickly and easily came to terms. He handled all matters conveniently over the phone and with emails. I made only two visits to the dealership, one to introduce myself and meet him and the other to pick up the new car. The entire team at Quality Imports treated me as a special customer and made sure all my concerns were met. The entire process went smoothly with no bumps in the road. I felt confident doing business with them, and I highly recommend Quality Imports ... Read More DealerRater - Nov 15, 2013
The GM lured me into the dealership by calling me and telling me to come in and get into a new MB with a lower monthly payment. It was the old bait and switch. In 2009 I purchased a new 2010 GLK 350 from Quality Imports. When I went to the dealership to meet with the GM: did not offer me a fair trade-in value on my 'super clean' 2010 GLK 350; wanted me to lease not buy; the lease payment was $15 less than my current monthly payment. I was talked down to and was treated disrespectfully.
I went to Centennial Imports and purchased a ... Read More DealerRater - Oct 1, 2013
I received an email from Gary offering me an opportunity to roll my lease into a purchase a few months early. I had been considering what I was going to do when the lease ended, so the timing was just right. I did my homework, and set up an appointment to have the car inspected to qualify it as a Mercedes Pre-Owned vehicle. I went in a bit skeptical but left a very happy customer. Gary and John (sales manager) really went the extra mile and made me a great offer. I could not have been more pleased with the ... Read More DealerRater - Aug 25, 2013
We were very happy with our experience while shopping for a Mercedes SUV. All of the staff was helpful and attentive. I would highly recommend our salesman Mark. We did extensive research ourselves prior to purchase and believe our trade-in allowance was more than generous as well as the vehicle purchase price. Two thumbs up.
I did not purchase my car from this dealership but recently relocated to FL and the car was due for scheduled maintenance. The car was taken on time and finished when it was promised. The car was returned to me as clean inside and out as the day it was new. A loaner was provided at no charge. Bill explained what work was perfomed and the condition of the car.
Mark was the perfect sales man he was very knowledgeable but knew when to back off and not push. It was a great experience and I would send people directly to him.
This is a class dealership including sales and service. Highly recommend. The sales experience was a no hassle straight forward experience. The service is above and beyond expectations.
Very professional and resourceful. Awesome prices and very helpful and knowledgeable. Quick turn around on purchasing new mercedes. Very patient employees and friendly. I will be back for more business in the future
We were very pleased with our purchase with help from Joseph(the salesman) who found the car in the color, and with the options that we wanted very quickly. Everything was explained to us and we were not rushed.
This dealership has exceeded my expectations. They were easy to talk to and were prompt with returning my calls and emails. Gary did a fantastic job getting me the car I wanted at the price I needed. I recommend this dealer to anyone looking for a quality luxury vehicle without a hassle!
Excellent saleman! Nathan has the energy every organization needs, whether it's sales, customer service or even in the medical field. He is into people and worked well with me even when I was a little "difficult." Buying a car takes time but Nathan was very attentive throughout the entire process. Buying a car isn't fun but Nathan took some of the stress out of my purchase. Please thank Mr Fye and in time, I can see him being one of the BEST at Quality Imports.
The whole team was great. Phil was super in the paperwork with lots of recommendations. Gary was most helpful. The standards of MB were evident. Your review is way too complicated. Took 3 times to get accepted when I am trying to help!
I had the pleasure of working with Quality Imports in Fort Walton Beach, Florida on two occasions and both times my salesperson was more than willing to help me in any way possible. The Mercedes-Benz sales manager was very thorough and explained everything to me in a very clear fashion, all without being pushy or condescending. It was a very pleasant experience. Most recently, upon the purchase of a 2010 Mercedes-Benz, I was able to handle nearly the entire transaction online with the help of my saleperson and the Mercedes-Benz manager.
Upon arrival, my car was washed and detailed and ready ... Read More DealerRater - Dec 10, 2011
George was friendly, knowledgeable and easy to work with! The car is a pleasure to drive. The finance guy (John?) made quick work of the paperwork and arrangements! You guys have got a customer for life! Thanks!
Great experience and Salesperson great. The time taken to insure I received the right vehicle was done in a excellent manner. The car arrived on time and exceeded my expectations.
I normally purchase 5-6 vehicles per year. I moved to Destin, FL about 7 years ago and had never purchased a Mercedes from Quality Imports Mercedes until recently when I met Mike Wangle, their outstanding sales manager and Nathan Fye, their young superstar salesman. In just the last few months I have purchased 3 Mercedes from Quality and would highly recommend anyone looking for a new or used vehicle to see them, immediately. They truly know how to put someone in a vehicle and they are there for you after the sale. Furthermore, their service department is excellent. I now plan to ... Read More DealerRater - Nov 29, 2011
I bought my first mercedes Benz from Gary Alves. He was very friendly and eager to help me find the right car. I went to the dealership three times and had a positive experience each time. Gary took the time to go over all the features of my GLK and always had a smile on his face! I also had a great experience with the finance department. I am glad that I bought my new car from this dealership and am glad that Gary Alves was my salesperson! Gary went all out making my buying experience so great. Gary had ... Read More DealerRater - Nov 15, 2011
Hi I was looking for a 2012 CLS I had shop on Internet talk to other dealer ..but I was very happy working with George.. They didn't have the car I wanted. But the manager Mr Mike Wangle.
go on his computer track down me a car. We had to shop he keep me in form about the car.. He had found a white one but I wanted a black one.. So he keep shopping.. He email me found 4 one in ms Tampa va nj.. So he starting to cut the deal.. He email me. Said he got the car ... Read More DealerRater - Nov 15, 2011
There are many reasons that we love Quality Imports (Mercedes) Fort Walton Beach Florida. It is not only for the quality of the vehicle but also for the top notch customer service. We can't say that enough about George Lisciotti or Joseph Abate or Nelson Graham. A great finance team as well!!! I think that says it all! This is not our first vehicle from them. We will continue to use this dealership. Thanks again for not only a wonderful safe ride but also for the trusting customer service.
The people were very professional and accomodated my schedule. We love our vehicle and look forward to doing business in the future. The 2011 Mercedes Benz suits our needs and Mercedes quality of workmanship reputation is what drove us to our purchase.
We were very pleased with the sales service we received with George Lisciotti. He was very knowledgeable about the MB. We bought the MB GLK 350, this SUV sells itself but George was such a pleasure to deal with he made the whole buying experience.
I WENT IN SEVERAL TIMES TO CHECK ON THE GLK...BEAUTIFUL SUV!!! MET GARY FIRST THING AND HE IS SUPER COURTEOUS KNOWLEDGABLE AND HONEST. I WENT BACK A WEEK LATER & HE GREETED ME BY FIRST NAME WITHOUT REMINDING HIM OF IT. NO PRESSURE, THEY MET ALL MY EXPECTATIONS. SO MUCH SO THAT I WENT BACK & LEASED THE GLK AND NOW HAVE MY DREAM CAR! 🙂 BY FAR THE BEST CARE DEALERSHIP EXPERIENCE I HAVE EVER HAD! ASK FOR GARY BY NAME!
George is a very good saleman and personifies customer service. There should never be a last minute service plan added at the delivery of the car it could and might have been a deal breaker.
